Terms of use | Padosi

About these terms

These terms are an agreement between you and Tejash Padia, a sole proprietor (“we”, “us”), who operates Padosi at https://REPLACE-with-your-website-address.com and the Padosi web app. By creating an account or placing an order you accept these terms. If you do not accept them, please do not use Padosi.

These terms should be read with our privacy policy, cancellation and refund policy and pickup policy. Sellers also accept the seller agreement.

Who can use Padosi

You must be at least 18 years old, live in a housing society that has joined Padosi, and be able to enter into a binding contract under Indian law. You choose your society when you sign up. Some societies require a society code. You must give your real name and your correct tower and flat.

Your account

You sign in with your mobile number and a one-time code. Keep your phone and codes private. Do not share a code with anyone, including anyone claiming to be from Padosi.
You are responsible for activity on your account. Tell us at once if you think someone else has used it.
One person, one account. One account can be used both to order and, once approved, to sell.

What Padosi is

Padosi is an online marketplace. It connects residents who want to buy home-cooked food with residents who cook it. We provide the platform, online payments, refunds and support.

Sellers are independent. The contract to buy and sell food is between you and the seller. We do not prepare, inspect, store or hand over food, and we do not employ sellers. Sellers are responsible for the food they sell, including its quality, hygiene, description, price and legal compliance.

Orders and payments

Prices. Item prices are set by sellers and shown in rupees. The cart also shows a platform fee charged by Padosi, separately from the items. You see the total before you pay.
Payment. You pay online at checkout through a third-party payment partner. We do not see or store your card number, UPI PIN or bank password.
Acceptance. Your order is a request to the seller. It is confirmed when the seller accepts it and gives a ready time. If the seller rejects it, or it cannot be fulfilled, you are refunded in full.
Pickup. You collect the order from the seller using your pickup code. See the pickup policy.
Cancellations and refunds. See the cancellation and refund policy.
Taxes. Prices shown are the amounts you pay. Sellers are responsible for any tax that applies to their sales.

Food safety and allergies

Sellers cook in home kitchens. Descriptions, ingredients and vegetarian or non-vegetarian tags are provided by sellers. If you have an allergy or medical dietary need, ask the seller directly before you order. We cannot guarantee that any dish is free of an allergen.

If you believe food made you unwell, or a seller is breaking food safety rules, contact us straight away so we can act, and seek medical help if you need it.

Reviews and content

You may leave a review after an order. Reviews must be honest, based on your own experience, and not abusive, discriminatory or defamatory. Your name and tower are shown with your review. By posting a review you allow us to display it on Padosi. We may remove content that breaks these terms.

Acceptable use

You agree not to:

give false information, or use another person’s identity or mobile number;
harass, threaten or abuse sellers, residents or our staff;
try to pay or be paid outside Padosi for an order started on Padosi;
list or order anything illegal, including food you are not permitted to sell;
interfere with the app, attempt to access other people’s data, or use bots or scrapers;
post fake reviews or manipulate ratings.

Suspension and ending

You can stop using Padosi at any time and may ask us to delete your account (see Delete your account). We may suspend or close an account, or remove a seller, if these terms are broken, if we suspect fraud or unsafe food, or if the law requires. Where reasonable we will tell you why. Money owed to you for a completed order, or refundable to you, remains payable.

Our responsibility

We work to keep Padosi running and accurate, but we provide it “as is” and cannot promise it will always be available or error-free. To the fullest extent the law allows, we are not responsible for the quality, safety or legality of food sold by sellers, or for losses that were not reasonably foreseeable. Our total responsibility to you for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be limited by agreement.

Changes

We may update these terms as Padosi grows. The effective date above shows when they last changed. If a change is significant we will tell you in the app. Using Padosi after a change means you accept it.

Governing law

These terms are governed by the laws of India. Subject to any rights you have as a consumer to bring a claim elsewhere, the courts at REPLACE: your city and state have jurisdiction over disputes.

Contact and complaints

Questions or complaints: tejashpadia95@gmail.com, +91 7631220079, Monday to Saturday, 10 am to 7 pm IST. Our grievance officer is Tejash Padia, tejashpadia95@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month. More on the contact page.