Cancellation and refund policy
Money is only taken for orders that can be made. If a cook cannot make yours, you get it all back.
Effective 10 November 2026When you are refunded
| Situation | What happens |
|---|---|
| The cook rejects your order | Full refund, started automatically. You will see the order under Refunded in the app and get a notification if you have them on. |
| You cancel or abandon the payment screen, or the payment fails | No order is placed. If any money left your account, your bank reverses it, usually within 5 to 7 working days. |
| Your payment arrives after the items were no longer available | Full refund, started automatically. |
| The food is wrong, missing or not as described | Tell us within 24 hours of pickup, with your order number and a photo if you can. We review it with the cook and may refund part or all of the order. |
| You want to cancel after paying | The app does not let you cancel once you have paid. Contact us straight away. If the cook has not started your order we will do our best to help. Once cooking has begun, a refund is at our discretion. |
| The order is ready and you do not collect it | Food is made fresh for you, so uncollected orders are normally not refundable. |
How refunds are paid
Refunds go back to the original payment method (the same UPI account, card or bank). We start the refund as soon as an order is rejected or approved for refund. Banks and UPI apps usually show it within 5 to 7 working days, though it can take longer.
If a refund cannot be completed automatically, your order shows that it needs a manual check, and we will contact you.
Platform fee
When an order is refunded in full, the platform fee is refunded with it.
Need help?
Write to tejashpadia95@gmail.com or call +91 7631220079 (Monday to Saturday, 10 am to 7 pm IST). We reply within 2 working days. Include your order number, which you can find in Orders.
Not satisfied with our answer? Contact our grievance officer, Tejash Padia, at tejashpadia95@gmail.com. See the contact page.