Padosi

Seller agreement

Effective 10 November 2026

About this agreement

This agreement is between you and Tejash Padia, a sole proprietor, who operates Padosi. It applies when you apply to sell and every time you sell. It adds to the terms of use. If they conflict on selling, this agreement applies.

You sell as an independent seller. You are not our employee, agent or partner. We provide the platform, payments and support.

Approval

Every application is reviewed. We may approve, reject or ask for more information, and we do not have to give a reason. After approval your store starts switched off, and you turn it on when you are ready. You must give true information, including your UPI ID, which must be in your own name or your business’s name.

Food and legal compliance

You are solely responsible for the food you sell. You agree to:

  • cook and store food hygienically and sell only food that is safe and fresh;
  • describe dishes accurately, including whether they are vegetarian or non-vegetarian and any major allergens;
  • hold and follow every registration, licence and permission your food business needs under Indian law, including FSSAI registration or licence where required, and give us your number when you have one;
  • follow your society’s rules about commercial activity;
  • not sell alcohol, tobacco, banned or unsafe items, or anything illegal.

Whether you need an FSSAI registration or licence depends on the size and type of your food business. If you are unsure, check with your local food safety office or an adviser before you sell.

  • You set your own dishes, prices, stock and availability. Keep them accurate and mark dishes unavailable when you cannot make them.
  • Residents pay before you accept. Accept only what you can make. If you reject an order, the resident is refunded in full.
  • After you accept, set a realistic ready time and meet it. Repeated late, rejected or poor orders may lead to suspension.
  • Confirm handover with the customer’s pickup code. Do not mark an order collected before the customer has collected it.
  • Do not ask customers to pay outside Padosi for an order placed on Padosi.
  • Treat customers, who are your neighbours, with courtesy.

Fees

There is no sign-up fee. Padosi keeps a platform fee, which is a percentage of the sale value of each order (the items, not the resident’s separate platform fee). The current percentage and the exact amount for each order are shown in your Earnings screen. We may change the percentage with notice in the app. A change applies only to orders placed after it takes effect.

Payouts

  • Residents pay Padosi. After an order is collected, we pay your share (the sale value minus our platform fee) to your UPI ID and record the transaction reference, which you can see in Earnings.
  • Check your UPI ID carefully. We are not responsible for payouts sent to an ID you entered incorrectly.
  • We do not pay out for orders that were rejected or refunded. If we refund a customer after paying you, for example for a food-quality problem, we may deduct the amount from future payouts.
  • If we suspect fraud, we may hold a payout while we look into it.

Taxes

You are responsible for any income tax, GST or other tax on what you earn, and for any registration that requires. We may deduct or report tax where the law requires us to, and will tell you if we do.

Customer information

To fulfil an order you will see the customer’s name, tower, flat and mobile number. Use these only to prepare and hand over that order. Do not save, share, sell or use them for marketing or any other purpose, and delete them when you no longer need them.

Suspension and ending

You can switch your store off at any time, or ask us to close your seller account. We may suspend or remove a seller for breaking this agreement or the law, for food-safety concerns, for repeated complaints or fraud, or at a society’s request. We will tell you when we do this. Completed orders remain payable to you, less any amounts you owe us.

Responsibility

You are responsible to customers for the food you sell. You agree to compensate Tejash Padia for losses, claims and costs arising from food you sold, your breach of this agreement, or your breach of law. We are not liable for lost sales or profits from downtime or from suspending your store under this agreement, to the extent the law allows.

Contact

Questions: tejashpadia95@gmail.com. Disputes are governed by the laws of India, with courts at REPLACE: your city and state having jurisdiction.