Frequently asked questions

A marketplace where residents of a housing society order home-cooked food from neighbours who cook. You pay online and collect from the cook.

No. Padosi opens in your phone’s browser. On Android (Chrome) use the menu and choose Install app. On iPhone (Safari) tap Share, then Add to Home Screen. It then behaves like an app.

Residents of societies that have joined Padosi. You must be 18 or older. Choose your society while signing up. Some societies ask for a society code, which your society office or resident group can give you.

With your mobile number and a one-time code sent by SMS. There is no password to remember. You stay signed in on your phone for 30 days.

No. You collect the food from the cook, who lives in your society. Read the pickup policy.

Online, at checkout, through our payment partner. You pay the price of your items plus a platform fee, both shown separately before you pay. We never see or store your card number or UPI PIN.

You get a full refund to your original payment method, automatically. It shows under Refunded in your Orders. Banks usually take 5 to 7 working days to show it. Details are in cancellation and refunds.

Once you have paid, the cook decides whether to accept. If the cook has already accepted and started, please contact us and we will look at your case. See cancellation and refunds.

It confirms that the right person collected the right order. Share it with the cook at handover. We never include it in notifications.

Independent home cooks, not Padosi. Cooks are reviewed before they go live and are responsible for food safety and for any FSSAI registration or licence their business requires. If you have allergies, ask the cook before you order. Report any problem to us.

Open Account in the app and choose Apply as a seller. See Sell on Padosi.

After an order is collected, Padosi pays the seller’s share to their UPI ID and records the transaction reference. Sellers can see every payout in their Earnings screen.

Residents pay a small platform fee on each order, shown in the cart. Sellers pay a percentage of each sale, shown in their Earnings screen. There is no sign-up fee.

In Account, use the Notifications card. They are optional. On iPhone you need iOS 16.4 or later and must open Padosi from its Home Screen icon.

In Account, choose Change mobile and confirm the new number with a one-time code.

Follow the steps on Delete your account.

Write to tejashpadia95@gmail.com. Our grievance officer’s details are on the contact page.