Pickup policy
Padosi orders are not shipped or delivered. You collect from the cook, who lives in your society.
Effective 10 November 2026How pickup works
- After you pay, the cook accepts your order and sets a ready time, usually between 15 minutes and an hour.
- When the order is ready, the app marks it Ready and, if you have notifications on, alerts you.
- Go to the cook’s location, shown on their store page (for example, a tower and flat in your society).
- Share your pickup code with the cook. They use it to confirm the handover and mark the order Collected.
Good to know
- No shipping charges. There are no delivery or shipping fees, because nothing is shipped.
- Only inside your society. You can order only from cooks in the society you chose at sign-up.
- Collect promptly. Food is best soon after it is ready. Please collect within a reasonable time, ideally within 30 minutes.
- Someone else can collect for you. They just need your pickup code. Do not share the code with anyone else, and never send it by chat to anyone claiming to be Padosi.
- Uncollected orders are normally not refundable. See cancellation and refunds.
- Be considerate. Cooks are your neighbours. Please respect their home, their privacy and the society’s rules.
Problems at pickup?
If the cook cannot be reached, the order is wrong, or something feels unsafe, contact us at tejashpadia95@gmail.com or +91 7631220079.